Andhra Pradesh State Road Transport Corporation [Apsrtc] — Transaction failed but amount debited and not refunded

Address:

Hyderabad

Hi,

I made a transaction on 14-Aug-2021 Ref. No. [protected]. My amount has been debited from my account but the transaction failed. I contacted the bank and they said it was a successful transaction from their end. Could you please check once and refund my amount please. When I calling APSRTC Customer care([protected]) they not at all responding. Just they pickup call and not talking. Should I loss my amount with APSRTC.
Dont know what happened at payment gateway. Please check once and refund my amount asap.

Thanks,
Dareswari