Andhra University — od and mm

Respected sir/madam,

I am a b. Tech passout (2015) from andhra university affiliated sir crr college of engineering, eluru. I have not taken the certificates since i went out of state for 2 years. I applied for original certificates on july 11, 2017. They said it will take 1 month to send the certificates. Since i wanted the certificates for study purpose, i paid 3400 for tatkal, which they said will send me certificates in 4 to 7 days. It has been 2 months since and i still have not received the certificates. I visited them for 4 times now and still they are saying that the certificates are not ready. Everytime, i have to go from bangalore to vizag just for this purpose. I have already spent more than 10000 rupees in travelling. When i asked a lady in the staff about the certificates, she answered that they make take one day or one month or one year to come, depending on the officer availability to sign the certificates.

I wonder what kind of values the university is going to instill in the students, when they themselves are corrupt and impunctual. I want to do something about this, so that the students after me don't suffer like me, but i don't know whom to approach. I am willing to do anything to see that they are punished for their negligence. Please help me sir. Tell me how to go about this issue.