[Resolved] Angel Broking — discrepancy in trading

1 Review
manjri road pune, Pune, Maharashtra, India
 Sudhanshu Sen on Apr 24, 2019
Angel broking did a mistake and now they are not accepting, no one from this organisation is responding either to my calls or mails.
Below is the description of my trade-

Hi team,
My name-sudhanshu sen
Client code - s219089
On 18th april 2019, i bought 2 lots of pc jeweller future april series

The trade was made at 9.20.41 am @ 160.30
I had put sell order for the same lots @ 161 on 9.22.30 am

But the trade was shown as pending and didnot executed even though the rate had gone much higher than 161.00

There was enough volume and liquidity to support the trade.
The rate was 161 till 9.25 as shown in the above attachment.

But due to sudden drop the trade was square off due to mtm.

How did my trade got into mtm when i already put below market rate for selling. The rate was above my selling price for more than 3 mins so why it was showing pending?
Need your revert on priority, kindly do the needful,
I had spoken to my dealer - mrs mayuri who checked the whole stuff and advised me to send this in mail also she agreed with the points i discussed but she could find out the exact way to sort out the same hence she requested to make this on mail communications
Complaint marked as Resolved May 25, 2019

Complaint Status

[Apr 24, 2019] Angel Broking customer support has been notified about the posted complaint.
Updated by Sudhanshu Sen, Apr 24, 2019
Nothing has been done till date.. no one is responding to my calls and mails.. i lost 400000 in one day just because of angel broking's mistake. after loosing such a big amount my health going down day by day i have to pay the same to my friends relatives how will i pay to them as i borrowed this amount. i am scared and also not well. please help
Verified Support
Angel Broking Customer Care's response, Apr 24, 2019
Hi Sudhanshu,
Our team is coordinating with you, in case you have any query please write to us at [protected]@angelbroking.com
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    Angel Broking - discrepancy in trading