[Resolved]  Angel Broking — unauthorised charges towards platinum advisory services

Address:

Angel Broking

This incident happened on 9th june, 2020. That's when i noticed that rs.5, 000 has been dr. Towards platinum advisory services. I received a whatsapp message from the platinum advisor with his details after a few moments.
The thing is, i have not subscribed to or enrolled in any such additional services. I have not received any emails or calls regarding this either. I have every proof to show that i haven't authorized such a transaction. But on what right did angel broking charge me rs.5, 000 without my knowledge and consent?
This happened on june 9 and i raised a complaint with [protected]@angelbroking.com on june 9th itself. The very same day.
After having received no response, i took to social media to tweet it across. That's when i noticed several clients/customers are facing this similar issue.
What gives angel broking the right to charge their customers without their knowledge and consent?
I have been trying to reach on their customer support numbers and emails. But i am unable to get through.
This is unacceptable, they are even ignoring me. One of their advisors said that they are unauthorised to raise this complaint. If they could charge me without my permission and consent, isn't it basic etiquette to help their customer?
I demand rs.5, 000 be refunded back immediately, without a penny less. The entire sum of rs.5, 000.
Please be careful when you open an account with angel broking. Their customer support is non-existent.
Attaching -
1. Proof to show the mails i have sent.
2. Screenshot of the platinum advisory services on the trading app. Clearly evident that i haven't enrolled in it because it is asking me to enroll in it.