Anna University — No update on transcript request

Address:

Chennai, Tamil Nadu

I have applied to send my transcripts to WES through online portal and paid the fees of INR 1450 for certificate and INR 1393 for the shipment on 08 August 2022. I received an payment acknowledgement and after that i received no other update. It is showing "Section Process" from August 8 and no change in status. I tried to contact through phone and email, but there was no response. Please assist me in resolving the issue and send my transcript to WES.