[Resolved]  AO Smith — amc amount collected twice by ao smith company

Address:

04, 2nd Cross Sadashivaiah Layout, thindlu, Vidyaranyapura,, 560097

We bought AO Smith water purifier for our personal use(residence) on[protected] in Reliance Sahakaranagar in Bengaluru. After completion of 1 year warranty We have taken AMC with Reliance in 2019, we occured machine problem in Jan 2020, We Called AO Smith Customer Care requesting for Service, the same Service Engineer Mr. Shiva Kumar [protected] from (Ratna Enterprises Yelahanka) AO Smith arrived and replaced with parts and Also charged Rs. 5900 towards AMC and parts as we informed home that we have taken the AMC still he charged us Rs. 5900. We tried to reach him and Later he said would refund the Amount by taking old parts, again now he is demanding with Cancelled Cheque to refund amount, today we complained Customer Care of AO Smith Mr. Amir and later spoken With Mr. Sachin Area Service Head on [protected]. Mr. Sachin never showed any response on refund