[Resolved]  AO Smith — ao smith water purifier - facing issue with new product- need replacement

Address:North 24 Parganas, West Bengal, 700136

I have bought AO Smith Purifier on Jan 2019 and started facing issue since installation. Every time during service, technician is replacing internal parts and it seems to be old product. I have faced 8times issue with this AO product. Earlier they said they will replace it but now I am not able to any update on this. Sent couple of mail, called thousand time to customer care but no result.

Either change the product or give my moneyback.
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Jun 16, 2019
Complaint marked as Resolved 
AO Smith customer support has been notified about the posted complaint.
Verified Support
May 16, 2019
AO Smith Customer Care's response
Dear Customer, We are sorry to hear that you are facing issue with our product and apologize for that. It would be helpful for us if you you kindly share registered contact number or case id with us. Without these details we won't be able to look into the details of your concern and provide you with a solution. Please share the required details. Thanks
Complaint comments 

Comments

Case id's are

11390820
11304536
11402832

And other were call directly made to technician as they suggested.
AO Smith Customer Care's response, May 17, 2019
Verified Support
Dear Customer, Thanks for the details. We are reviewing your concern. Our regional team will get in touch with you shortly. Thanks
6lt water heater is not working modal no- hse-sas-006

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AO Smith Customer Care's response, May 31, 2019
Verified Support
Dear Customer, We are reviewing the concern. Our regional team will get in touch with you shortly. Thanks

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