AO Smith — AO Smith Water Purifier Z1 Bunch of Aunts is inside the water tank. Manufacturing Defect

A bunch of ants was lying dead in the water tank. The water was being consumed and family members were falling ill because of this.
This is to draw your kind attention to the manufacturing defect in the Z1 water purifier. We bought an A.O. Smith Z1 UV 10 liter wall mountable purifier on the 3rd of October 2021.

For several weeks we were getting some dust and particles from the tap of the purifier. We registered a complaint on 4th July 2022. We were shocked to see the water tank of the purifier. A lot of insects' dead bodies were lying in the water which we have been drinking. I asked the A.O. Smith technician how come these insects entered the tank. He said there is some gap under the water tank of the purifier due to which the insects may enter and be trapped while reaching into the tank. He said that it’s a very common issue these days in this model. He had attended several similar complaints.
After making a lot of complaints for about two weeks, finally today i.e. on the 02nd of August 2022 a technician visited and when he opened the tank again there was the same scenario. A bunch of ants and other insects were found in the tank. This time I made a video while the technician opened the tank. That video will be posted soon. When I complained to customer care they said that call the area manager. While calling the area manager, Mr. Kataria, suggested that the issue of ants cannot be resolved and advised to use the Laxman Rekha around the tank.
I verified from a friend, who said it happened with him also. He dumped the product of AO Smith and started using another brand.
This is a very dangerous and serious defect in the water purifier. This may be the reason that we and our kids were getting sick often. Such kind of situation can also lead to unfortunate results. I have lodged the complaint on the grievance cell as advised by my lawyer so that the company can learn the lesson later on in court.
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Verified Support
Aug 08, 2022
AO Smith Customer Care's response
Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks
Aug 11, 2022
Updated by Pooja2200
Registered case ID is 16327742
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