[Resolved]  AO Smith — Attempting to get customer service

Address:

350 Old Divide Road Roundup, MT 59072

Plumber Joe
[protected]
I have called the 800 number multiple times to try to order a part. I’m put on hold for over an hour. I finally decide to push the 1 button so as to get a call back. Days later and still no call back. My customers are waiting on a resolution and I can’t get anyone to answer a stupid phone or call back.
If this is the kind of customer service you offer then I’ll switch over to Rheem or Bradford White when replacing customers water heaters.
Pathetic service.