|Address:||Village- Bichitrapur, Dist - Jajpur, Odisha. PIN - 755007|
I have been dealing with the AO Smith team for the past 14 days since my water purifier's (P3 system) water tab has internal damage and we can't get water out of it. The local team had previously checked and said we would replace the water tab, but it has not yet been replaced. I follow up with customer care and the local team on a regular basis (number provided by AO Smith), but they never answer my calls and lie to me if they do.
There have been several calls and emails to customer service, but all I get is this response: "We have forwarded your concern to our team. Our concern team will respond back to you soon.",
This product has terrible customer service, and the support team never seems to care about fixing problems. Therefore, it is my regret that I purchased an AO Smith purifier, and I warn others not to do so.
Mar 12, 2022Complaint marked as Resolved
AO Smith customer support has been notified about the posted complaint.
Mar 10, 2022AO Smith Customer Care's response
Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected]@aosmithindia.com for any query. Thanks