AO Smith — cockroaches inside water tank of the ao smith water purifier

Address:	560100
Website:	www.aosmithindia.com

Today, 27th november, 2017, i found small cockroaches, some dead and some walking inside the water tank of the ao smith water purifier x7 series. I had purchased this purifier in august, 2017. My purifier is still under warranty period. The minimum requirement of a water purifier is that it should be air tight so that no insects go inside to contaminate the purified water. Here that requirement itself is not fulfilled in ao smith water purifiers. I have already lodged a complaint with the customer care for cleaning the tank but i believe this is a defect in all the purifiers of ao smith. I want full refund of the product as there is no solution for this even if i get a replacement unit. Please take immediate action on this.