AO Smith — not received panel since a month even after multiple follow ups

Complainant29001

from Delhi, Delhi

Address:

Pune, Maharashtra, 412207

Please find the attachement for the order I placed on Paytm.com

I bought AO Smith 25 L Storage Geyser HSE-SDS on 22 Oct 2017 using Paytm.

I was supposed to receive red colour panel in 10-14 working days for which I had called 3 times to customer care of AO Smith.

Every time they are saying they will ship the red colour panel for which I already paid them but I have not received so far.

It's been a month and completely dissatisfied with the A O Smith service.

Now expecting positive response from the company.

I had heard it is one of the best company in providing good service to the customers but now have experienced what sort of service they are providing to their customers.

Either you ship the red colour panel or you can take your product back and refund my money.

Thank you,
Vaibhav

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AO Smith customer support has been notified about the posted complaint.

Nov 23, 2017

Updated by Complainant29001 -

Dec 19, 2017

Updated by Complainant29001 There is no response since 2 months and called several times to customer support.

Please get this sort out as soon as possible.

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Comments

RashidQuamar

from Bengaluru, Karnataka

AO Smith does not value for time and money of customer. I feel cheated after purchasing their products.Though I have 3 Water Geyser and a Water purifier but their service is very pathetic.They do not have educated technician who can understand the problem and provide fixes

Complainant29001's [Complaint's author] reply, Jan 9, 2018

Completely True.