AO Smith — product purchased at ao smith website online purchase not delivered till now its been one month.

Address:	562112
Website:	www.aosmithindia.com/contactus

I placed an online ordered for ao smith water heater at the ao smith website. Where there is provision to make online purchase by card payment. The purchase transaction was made on 09/12/2018 10:05:14. I got a web receipt from the payment gateway ccavenue with ao smith logo etc with purchase transaction details order id:90004, online payment cc avenue ref:[protected],

I after a few days i called up the ao smith customer care toll free no:[protected]. Provided the info of my purchase. I got an answer that the water heater will be delivered within this week. After a week when no information about the despatch courier /logistics like docket / lr no: was given. I enquired about status. I was given a prompt reply that it will be delivered within 2 day to your door step by our nearest ao smith dealers.
After another week i sent an email to: aosmithcs i got a standard probably an auto reply email setting response.

Dear customer,

Greetings from ao smith india!

We regret for the inconvenience caused.


We have already forwarded your query to our concern team and they will get back to you soon.


Thanks & regards,
Ao smith india water products pvt. Ltd.
Reach to our services:

Calls us on [protected] (Toll free number) or [protected] (Toll number) (Monday to friday: 9 am to 8 pm, saturday & sunday: 9 am to 6pm)
Whatsapp us on +91 [protected]
E-mail us at [protected]@aosmithindia.com
Register warranty at http://www.aosmithindia.com/register_product_warranty.aspx
For grievance, please write to us at [protected]@aosmithindia.com

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I wanted this water heater as my friends father 80+ was staying for a month and he needed hot water for all through the day due to severe cold wave in karnataka this year. The aged sr. Citizen guest became sick and we are shifting him back to his native into a hospital. My friend feels let down and complete network of friends think that i could not get a water heater for his daily ablutions and got his father sick.
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I never thought with present online shopping and logistics and communication the guys at ao smith did not even call and provide me any status i have been now every alternate days spending time to make then to respond properly with information about the despatch/delivery of the water heater. Its been a month. All i get is a standard email reply for my emails and whatsapp messages..

I have paid the total amount in online transaction foe the water heater. I now have to approach consumer court and claim compensation for incidental and consequential damages from the inordinate delay in delivery of the ao smith product even after amount has been paid misleading the customer with false promise on deliver. Unfair business practice of enticing though advts. And in website online shopping prominence cheating to gain sales orders by getting full payment in advance and delay the money in their account from all over india online purchasing accumulate and such funds is interest free funds for company which can be miss used as from many delivery delay complaints. This confirms that they cannot honour on quick and prompt delivery machination and inability to manufacture to meet demands. It is the beginning of the end as i see lots of complaints from ao smith on internet ir is indicative of complete negligence in management and lethargy in the process. Reflects and gives a clear indication no quality process audits. This attitude using customer care etc a callus will leading to total shambled brand has become the so called reputed ao smith in india... The customer care support is pathetic, they don't even inform us the status when an online ecommerce practice is always provide feedback about the status of purchase till the customer gets installed and functional as web purchase are not like physical purchase carry home. The management does not know or is a total miss managed. The customer care call centre have no clue not the email recipient to customer complaints all function as islands with no clue and sing like parrots with the same pre set response with out fact checking on inventories to deliveries etc.
I am help less and fed up with ao smith support.
Order id:90004

Pradeep kollur.