[Resolved] AO Smith — Replace the product

Khushhal Singh Rawat

from Faridabad, Haryana

Mar 25, 2022

Address:

A1/B, gali no. 2, krishna colony, sehatpur, faridabad, haryana, 121003, near B.B.N. public school

Hi team,

I have purchased your AO-smith water heater 15 ltr on 21st November 2020.
I have facing lots of problems with this product and I have registered the complaint 9 time from the purchasing of water heater is not working, you have changed the element, 2 time and next time some other equipments.
You can check my all complaint details.
On 8th march 2022 morning, water heater catched the fire, I have attached the picture for your reference. Ater complaining your technician came my house and make the video(geyser) and told me it would be replaced. Now 17 days gone and still status is pending. Complaint no. 15899730

As I told you last time for replace the water heater because you gave me defective product.
Regards..
Khushhal Singh
[protected]

+1 photos

Was this information helpful?

No (0)

Yes (0)

Apr 4, 2022

Complaint marked as Resolved

Product has been replaced Thanks AO-Smith

Mar 26, 2022

Updated by Khushhal Singh Rawat Hi team,

I have purchased your AO-smith water heater 15 ltr on 21st November 2020.
I have facing lots of problems with this product and I have registered the complaint 9 time from the purchasing of water heater is not working, you have changed the element, 2 time and next time some other equipments.
You can check my all complaint details.
On 8th march 2022 morning, water heater catched the fire, I have attached the picture for your reference. Ater complaining your technician came my house and make the video(geyser) and told me it would be replaced. Now 17 days gone and still status is pending. Complaint no. 15899730

As I told you last time for replace the water heater because you gave me defective product.
Regards..
Khushhal Singh
[protected]