I lodged a complaint regarding 25 litre horizontal water geyser purchased less than a month back. The complaint no is 10292803 of 02/08/2018. Your technicians attended soon and observed defects in the geyser. I asked for a replacement. They informed me that the matter will be taken up at the appropriate level and that the needful will be done. After that the technicians simply disappeared. On 07/08/2018 i received the following sms from a o smith service:
"hello m s n rao! Your service request number 10292803 is cancelled due to product returned to dealer. For any assistance please call at[protected] : a o smith service."
The product is still with me. No one contacted me. I wonder as to why the complaint has been closed without settling it on the ground. You are totally divorced from the ground realities. Please advise your technicians/dealer to settle the matter and arrange for installation of a new unit without any further loss of time. Till such time the complaint is not settled, keep the service request open.
Appreciate your immediate response and action on the ground.
Regards m s n rao Was this information helpful? | 
Post your Comment