AO Smith — Unprofessional, no transparency and pathetic installation by engineer

I bought the AO Smith Elegance 15litre Geyser on 24sept'2022. I received called from one concern person for Installation at morning on 25th Sept'2022. I told will call later, but after calling him several time doing whats app he didn't replied. AO Smith call centre also stated to wait and cannot further escalated they bluntly refused. I was informed it was charged installation but no transparency or information was provided about installation charges.

The engineer came today and charged us for un installation 250, for pipe 460 where as in market it is available under 300 and charged 400 for installation.

The installation done is horrible, pathetic and literally un professional. AO Smith is big cheat and unreliable company. They just believe in earning money and fooling customer. There is no response mechanism. I need refund of all charges and proper installation of geyser. I will have not option to escalate on social media.
Was this information helpful?
No (0)
Yes (0)
Verified Support
Sep 28, 2022
AO Smith Customer Care's response
Dear Customer, Please let us know your registered case ID or contact number to address the concern. You can also connect us through[protected] /[protected] or write to us at [protected] for any query. Thanks
Sep 28, 2022
Updated by Pkbalasaria
Highly thankful and have done great favour replying here. You are so pathetic and irresponsible that you have even care to reply when mail sent to you. I have sent mail through my email id [protected]
You just horrible and dont care. Your engineer are pathetic and AO Smith does not believe in transparency and give surprise by charging customer without giving any prior information. Who the hell you are in India, what superior product you are providing that you charges for installation, un-installation. Any damage to my house, my family AO Smith will solely responsible.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    AO Smith
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    AO Smith Phone
    +91 80 2801 1200
    AO Smith Address
    Plot No. 300, Phase - 2, KIADB Industrial Area, Harohalli, Taluka Kanakpura, Ramanagara, Karnataka, India - 562112
    View all AO Smith contact information