Apex Services India — fraud : duplicate and faulty ro service membrane issue

 
4 Reviews
Flat No 105, House No 4705A, Sector 23A, Gurgaon, India
 Anurag_Tiwari_021 on Feb 25, 2019
This company has fraudulently been posing as kent ro service centre. They lied point blank and said 'yes' when i asked if it was a kent service centre instead of telling me that they are an independent service centre. They are not even an authorised service centre. This company has charged me 4450 rupees for kent membrane and filter but they have given fake non-kent duplicate membrane. Even after charging so much the problem was not resolved. When i called back the service centre and the technician avoided my calls for days. When i call actual kent service centre they said that it's a duplicate membrane which is fitted in your ro. I have called them more than 100 times but they avoided the call and didn't pick up.
It would be great if you can take some action against them.

My contact no [protected].
Bill receipt no: 5266
Apex service center no: [protected]/[protected]/[protected]
Their address is apex service centre, 3/133, lalita park, laxmi nagar, delhi 110092

Complaint Status


[Feb 25, 2019] APEX Services India customer support has been notified about the posted complaint.
Complaint comments  3 Comments     Updated: Share0Tweet0

Comments

Dear Sir,

We deeply regret the inconvenience caused. Customer satisfaction has always been our priority and we are promising you that we will resolve this as quickly as possible. Please share your contact details at [protected]@kent.co.in. You may also call us at +91-[protected].

Regards,
Team Kent
Anurag_Tiwari_021's [Complaint's author] reply, Feb 26, 2019
is Apex Service Center is authorized Kent Service Center?
is Apex Service Center is authorized Kent Service Center?
Kent RO Customer Care's response, Feb 26, 2019
Dear Sir,

We deeply regret the inconvenience caused. Our service team will get in touch with you shortly with an update on this concern.

Regards
Team Kent
Kent RO Customer Care's response, Feb 26, 2019
Dear Sir,

We sincerely regret the inconvenience faced by you. Please share your contact number details at onlinecare@kent.co.in so that we can quickly resolve it. Alternatively, you may also call us at +91-9278912345. Regards, Team Kent

Regards
Team Kent
Kent RO Customer Care's response, Feb 28, 2019
Dear Sir,

As per update received from our service team your ticket has been closed.

Regards
Team Kent
These guys are big fraud, they took amc and it takes a toll to call them to service ro. They also represented that they are kent agency, while when i checked after taking amc from kent, they told that they do not have any relationship with apex ro.

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    Customer satisfaction rating
    17%
    Complaints
    77
    Pending
    0
    Resolved
    13
    phone
    +91 22 4015 9098 [Mumbai]
    +91 82 1426 1304 [Mysore]
    +91 80 2535 3680 [Bengaluru]
    location
    A-2/30, Vijay Khand, Gomti Nagar, Lucknow, Uttar Pradesh, India - 226010
    Apex Services India - fraud : duplicate and faulty ro service membrane issue