Apex Services India — overcharged and bad service

 
3 Reviews
India
 Dileep Bajaj on May 30, 2018
Invoice no #6741
We found the contact of this service centre while searching online for a service centre for kent ro. Our regular service guy was not available so we called apex
There was problem in ro due to which it did not start. The guy from apex replaced all the parts including membrane, sediment, and carbon which costed at rs3800 including service charges.
The ro stopped working again after few days. So i called them to come over and repair it again. I talked and followed up frequently with a guy named sandeep. But even after calling them for 3-4 days, nobody showed up.
Thankfully our regular service guy was available. We called him and was shocked at the bill. He told us that there was no need to replace all the parts as he had installed a pre-filter on the ro to protect membrane and other parts.
He took rs300 including service charges and repaired the ro.

Apex overcharged us and replaced all the parts if when it was not required.
They are not available and work at their own convenience.

Do not call them.

Complaint Status


[May 30, 2018] APEX Services India customer support has been notified about the posted complaint.
Complaint comments  2 Comments     Updated: Share0Tweet0

Comments

This company is total fraud. We got their number from internet thought they belong to KENT service. They will come to your home and replace all the parts once in 4 months.

Please refrain from using their service. Please contact original KENT.

Hamisha's reply, Jun 9, 2018
This company is total fraud. We got their number from internet thought they belong to KENT service. They will come to your home and replace all the parts once in 4 months.

Please refrain from using their service. Please contact original KENT.
Apex Service centre-poses themselves as kent co.

This company has fraudulently been posing as kent ro service centre. They lied point blank and said 'yes' when i asked if it was a kent service centre instead of telling me that they are an independent service centre. They are not even an authorised service centre. They answer the phone saying 'this is kent ro service centre' which is clearly misleading to customers who are trying to to reach the actual kent customer care. They have posted paid ads under fake kent ro name and website on google so theirs is the first result. This is a tactic they use so customers think they have reached the actual kent ro customer care. Their address is apex service centre, 3/133, lalita park, laxmi nagar, delhi 110092.

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    Customer satisfaction rating
    17%
    Complaints
    77
    Pending
    0
    Resolved
    13
    phone
    +91 22 4015 9098 [Mumbai]
    +91 82 1426 1304 [Mysore]
    +91 80 2535 3680 [Bengaluru]
    location
    A-2/30, Vijay Khand, Gomti Nagar, Lucknow, Uttar Pradesh, India - 226010
    Apex Services India - overcharged and bad service