Apollo Clinic — charging extra charge

Address:

272154

Dear sir/mam
As on dt 14/11/18 i had taken an appointment in apollo clinic gorakhpur, for the consulting the dr. For which 17/12/2018 dt has alloted and as patient not due to health problem forget to brought her appointment slip as all others details such as mobile no is with the patient, but here your clinic of gorakhpur is charging extra charge of rs-50/ for just a simple printout.
When asked to show the written treems and condition of company where company is asking for same charge they have no ans and started misbehaving with patient. The money taken by them on the name of second copy and not provided any gst bill. This type of cheating is very shameful and dissapointing. Clinic is the place where patient reach due to there health problems, cheating with them is not tolerable..
Requesting you to take needful action or else we have to take the same.