Apollo Clinic — Misleading / after losing sample of my daughter
Bengaluru Pete, Karnataka, India
I submitted two urin sample for routine and uril culture on 3rd july in apollo clinic marathalli branch bengaluru.
I got the routine report on 4th july and i showed it to my doctor. I was told on same day that it will take three more days for urin culture report to come.
I went to apollo clinic on saturday 8th jul 2017 at aroun 2-2.30pm. There first i was told whether i have submitted only one or two sample. Then they checked their own record which shows that i have submitted two sample.
After around 1 and half hour of interogation and alligation on one another apollo staff came to the conclusion that my daughters urn sample was compromised/missed by transportation / logistics guys.
They were ready to pay back my fee for the urin test.
I left from there without taking any thing because i wanted a rca for the same in written from the managment for this ignorence. He promissed me that i will get a rca by monday 10 jul 2017.
After leaving from their i got a call from apollo saying they got my daughters report and its negative their is no formation in urin culture. I asked how they got this so they said during transportation the bar code got missed or removed from the sample so they were not having any traces or the report but they prepare the report in lab for that sample.
Now my questions are...
Why (How) bar code can be missed (I don't even see 1% of possibility of that)?
If bar code was missed how do you know its my daughters sample?
If above two are true why are you trying to make me fool?
If you are trying this to cover this up you are doing a big mistake?
I want a full rca and a closure report on this or i will go to police to file a report for 420 for misleading your patient.
[Jul 09, 2017] Apollo Clinic customer support has been notified about the posted complaint.
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