Good Morning Sir,
I am really thankful to you for opening a apollo clinic here in Barrackpore, West Bengal. We are happy with the expertise of the lab attendents and how swiftly they operate and treat the patients.
But I am sorry to inform you that there are some unethical business practise which is going on in Barrackpore Branch. They have started a commission system, where in they are not offering any eligible discount and they are giving the discount amount to the agent. And the worst part is they are not informing anything about the same to the customer. They are not telling they they have been billed through agent. We have just gone to the office as Apollo Barrackpore, but they charge based on the doctors prescription and some hand written chit by the agent.
I am attaching my father's bill which I got today from Barrackpore Branch. Being a senior citizen he was entitled for 10 % discount. But they didn't gave it to the customer. When enquired about it, they said it will be paid to the agent.
Sir I am an officer of Indan Armed Forces, namely Indian Navy. Most of the time we are deployed in remote areas away from our family, and our old parents rely on big brands. But as per as my understanding the brand failed sir. Taking away the discount amount from customer to pay commission amount to agent is not right sir.
A gentle request to kindly look into the matter.
Regards,
Arunabha Biswas
Lieutenant Commander
Indian Navy
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