Apollo Hospital — Apollo first med hospital services- kilpauk chennai

I am Dr MANSHA DASWANI admitted in Apollo First med kilpauk Chennai in active labour pains on 30/11/2020 and discharged on 2/12/2020 after normal delivery of my baby.
1. NICU DOCTOR for labour ward was not present at time of delivery.
2. NICU staff brought my baby greater than 1 HOUR after his birth. I know that your policy is to initiate breastfeeding within 15min of normal delivery.
3. NICU staff who brought the baby to me in labour ward was infected with cough and cold.
4. NICU staff shoved only my nipple into his mouth creating a shallow latch, did not give him to me for skin to skin contact to initiate feeding on his own ( baby's inherent nature to suckle was was not initiated which led to a series of distress for me for the next 3 weeks )
5.At due to shallow latch and extreme nipple pain I started using nipple Shield- none of the doctors or staff came and helped me initiate deep latch inspire of me telling them I am using nipple Shield for pain during feeding - consequences after discharge and removing nipple Shield ( it is not right to interfere feeding with plastic device) caused me and baby emotional distress, visits to various other consultants as babys weight was dropping.
6.Mr arumugam ( your admin staff) while submitting birth certificate form has put my name wrong which is a significant error. He has not yet rectified his mistake. I am still waiting for the Certificate with my name correct.
7. Baby's measurements not included in summary. Head and Abominal circumference and height.

Overall very dissatisfied with the experience. I chose your hospital for good service in spite of knowing the high expenditure for my pocket.