Apollo Hospital — Failure & Poor service on appointment booking

Myself, a 66 yrs old Sr. citizen booked appointment for Dr. Sundaram Raman on 11th Sep at Apollo Medical Centre in Kottupuram Chennai at 5.30-5.45 PM through ASK Apollo 24x7 the same was confirmed http://bit.ly/2ul2oCw by sms immediately.
I got a phone call at 5.00 PM from the hospital that the Doctor is not available & had stopped coming for about 2 yrs now. When I questioned as why the appointment was confirmed they said it IT dept. mistake This indicates poor patient service. The caller was not able to fix any other doctor also for that day.
So I rushed to another hospital to take care of myself.
The above incident shows absolute poor IT enabled services, My self & my family are regular patients of the Apollo hospital where I have several friends & I had recommended for many friends & relatives.
Now I am thoroughly disappointed with this casual approach & negligent attitude.
V.Balasubramanian
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