Apollo Hospital — I am complaining about sample processing in lab.

My patient name - master sibayan santra, age 8 yrs, today his parents consulted with dr. Amitava pahari sir regarding his fever.
As per advice today morning his blood samples drawn and they told to come back tomorrow for further treatment.
After we came back to home in kharagpur by afternoon, from apollo glenaegles, kolkata it was informed over phone around evening time that his all samples got haemolyzed and told to come back to give samples again.
Is it possible to come immediately again from kharagpur to kolkata just to give samples as samples haemolyzed because of processing error from laboratory technicians of your own hospital?
Kindly take care of this matter strictly. I am expecting support from hr dept of apollo glenaegles hospital, kolkata immediately.
Tomorrow again that child has to come back early morning with fever just to give blood samples and that also early morning so that by 2 pm as he can show reports to doctor as per prefixed appointment schedule.
Just contact my patient shibayan santra's parents, they will go tomorrow to apollo glenaegles hospital for consultation and giving samples again. Provide good care.
It shouldn't happen to all patients, not only with my patient.
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Apollo Hospital customer support has been notified about the posted complaint.
Jul 11, 2019
Updated by Kharagpur
Patient UHID no. AGHL [protected]
Kindly take care.
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Apollo hospital, Bhatt, Ahmedabad,
A person ( assistant Dr), miss behave with patient at OPD counter
Date 6th July 2019
Time at 3:00pm

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