Apollo Hospital — indecent behaviour of security personnel.

Address:

Shyamnagar (Jugipara), PO: Guwahati Airport, Kamrup Metropolitan, Assam, 781015

My daughter (Uhid ac[protected] pid - cwcip16031) was undergoing medical treatment as opd as awell as indoor patient at apollo women's hospital, chennai. During the period of treatment from[protected] to[protected], we faced with lot of inconvenience in carrying out paper works, making payment and purchasing medicines etc. Due to restriction of only one attendant's visit in the hospital. Surgery upon my daughter was done in early morning of[protected]. She was discharged in the evening of same day with an advice to come back on next day i.. E[protected] for further check-up and treatment. As advised by the consulting doctor, my daughter, her husband and myself (Senior citizen) went to aforesaid hospital on[protected] at about 10.30 am and attempted to visit first floor of the hospital building. One male security person standing nearby the staircase and lift did not like it and misbehaved with us. At that moment, the concerned male security person was hot in temperament and inhumane in nature. However, we had able to convince him about the urgency of our visit and at last, he allowed my daughter and her husband to visit 1st floor of the hospital building. As i fee, one attendant is not sufficient to meet the requirement particularly for those patients who undergo surgery and can not walk/move on their own from one place to another. Such patients are in need of two attendants, one for helping the patient in walking and another for completion of paper works, arranging & making payment etc. The security personnel should understand the necessity of two attendants in respect of such patient and should relax the restriction of attendant's visit at least on humanitarian ground. It is worthwhile to mention here that aforesaid security person was kind enough to allow more than one attendant to visit the hospital in respect of a few patient. But in our case (Surgery patient), the said security person had angrily told the patient to go along-with only one attendant whereas at that moment she was unable to walk due to surgery done upon her yesterday. Such type of act on the part of security person not only put the patient in immense hardship in getting proper treatment but also damage reputation of the hospital. The hospital authority may therefore kindly look into it and take action in this regard under intimation to me.