Apollo Hospital — medical negligence during the tkr surgery

Address:

Rajshree Apollo, sector D, scheme no. 74, Indore, MP, Indore, Madhya Pradesh, 452010

Dear sir/m'am,
This is venus sharma, daughter of dr. Suresh vyas. I would like to register a complaint against rajshree apollo hospital, sector d, scheme no. 74, indore. Where my father had undergone a knee surgery about a month ago. His case is completely ruined by the surgeon doctor mr. Sunil rajan.
For which i would like to share the whole incident with you.
Our journey of bad experience started with wednesday (July 3rd 2019)- the scheduled day for his right leg knee surgery. My father had the same surgery an year ago, when his left knee got replaced (It was not tkr but just a component got changed). After some days of first surgery (Left knee) my father started experienced that it is bending a little in one direction, for which he talked to dr. Rajan and went to meet him twice but when my father showed him his cause of concern, he actually avoided it by saying there is nothing wrong in your knee, it's just your assumption because your other knee also is dislocating and needs surgery that's why it seems like that and soon it will be fine once your other knee got replaced. With this valuable advice of dr. Rajan with all his faith he tried to resume back his normal life with prescribed medicines and suggested physiotherapy. However the bend of operated knee remained the same.
My father is a reputed physician of our town and is also very familiar with all the medical terminology happened to be discussed in between my father and dr. Rajan on his every visit. Still he trusted dr. Rajan n went ahead on his advice.
Now after about an year when we went for another knee replacement the routine for whole operation was quite familiar and same to us. So we all including my father were quite calm n confident that everything will go well. We arrived in apollo rajshree hospital on 3rd of july wednesday at 3:00 pm, a day before the scheduled surgery, as it is needed for a patient to got admitted a day before so that all fresh tests and investigations can be done. But in night after 9:00 pm, one of his assistant came and examine the knee which is scheduled to be operated on another day, but luckily he paid attention to my father's another operated knee which got replaced an year ago. He clearly understood that it was not straight and not on its place rather it got tilted in other side. Then he immediately called dr. Rajan and hurryily they scheduled one x ray in night approx10:00 pm - 10:30 pm for left knee, which already got replaced about an year ago. And the very next day thursday (4th july 2019) when my father was all hungry n thirsty for the whole night and half of the day and waiting for his knee replacement surgery, dr. Rajan called us in his cabin and asked to call off the scheduled surgery instead he insisted us to go for a corrective surgery, when we said we dont want it to be done he told us about the risks n consequences involved and how important it is to us to go for it. Well we again trusted him for his decision and got ready. So the surgery which suppose to be done on thursday and that too for right knee got changed and rescheduled for friday (5th july 2019) for the last and already operated knee only.
On friday they got him inside ot and did surgery for more than 3 hrs but when they came out, we got shocked by dr. Rajan when he said surgery could not be completed and will be postponed till the clear reports come. Actually during surgery only he and his team found out that there is some infection in the operated knee so they took out some fluid and sent it for culture (Biopsy), so for the next 24 hrs as it is a protocol to keep the patient in an icu, they shifted my disheartened and nervous dad to icu, where because of local anesthesia's effects, his both legs were numb, and he could not feel any sensation in both operated and non-operated knees. Our whole night was nothing but a nightmare to us, where we were only praying for his goodness and reports to be normal. Next day according to dr. Rajan, reports are normal but his knee needs longer lower component to be more stabilised, so we are planning for tkr (Total knee replacement). I asked him about the cost on which he said you have 2, 90000 rs claim so only 30, 000-40, 000 rs extra would cost to you and you are sorted.in such situation i did not care about the cost but to my dad's wellness i decided to go with dr. Ranjan's treatment. So next day, i. E., saturday (6th july 2019) they did tkr for which again my father was in ot for more than 4 hrs, needless to say again a shot of local anesthesia got penetrated into his tale bone to numb his already numbed legs. So post surgery he again to be kept inside icu for 24 hrs observation. But he again got this feel that his operated leg got the sensation but not the non-operated one. He, me n my mom all were tensed and keep asking every other dr. Of his team including dr. Rajan when they are happened to pay visits, that why this another leg got effected. And why its sensation not coming when the operated one got its sensation. To which every dr. Of his team said the very same reply, that because of two consecutive shots of anesthesia for 2 continuous days, his left and right leg got numbed, and it happens quite often that because of local anesthesia one will get sensation soon and other could take time. But nothing to be worried about, it will get better in sometime. But when after 2 days of surgery too his non-operated leg did not get any sensation especially the lower foot, on insistence of my doctor dady, they called dr. Bhagwat who asked them to go for emg, in which they said reports are normal, and diagnosed in reports - the term neuropraxia (The trem used by the doctor and his team), which will take another 6 months to recover completely but yes it will recover completely. My question is if the reports are normal than why foot drop happened just after surgery, and why he lost his sensation?
After sometime dissatisfied with his avoiding behaviour we decided to go to visit another neurosurgeon of the city and did emg and ncs, where it was found out that his perineal nerve is completely damaged.
Well also during making an exit, the doctor and hospital management did not co-operate, and could not let us go until we pay the whole 2, 70500 rs in cheque or cash.
Sir/ma'am, my father is the only earning member of the family, also under the wrong impression of doctor we didnt go prepared that this huge amount we will have to pay, we went with the given amount which was about to cost on us. My father is a well known physician of his town also keep sending lot of patients to dr. Sunil rajan and rajshree apollo from his town and surrounded villages. Being a fellow doctor, wasn't it dr. Rajan's responsibility to atleast give him a day so that he could arrange such huge amount. But no instead they unnecessarily kept us in hospital where the staff also started behaving so weird as if we are staying there for free.
After all this incident i have few questions for your management and dr. Rajan:
He already was known to my father's health condition that he's a patient of rheumatoid arthritis, so shouldn't it be his responsibility to check if his body is ready or not to bear such 2 major surgeries?
Shouldn't he done all the necessary tests that are needed before surgery like bone density test or others?
Shouldn't he gave us a clear picture of cost that is going to come upon us rather than giving us a false thought of bearing a cost of just 30, 000 to 40, 000 more, however the actual cost was far more than our imagination?
Shouldn't he pay attention on my dad's left knee when just after surgery twice he went to him and asked him that this knee is tilting on other side? But instead of paying attention he completely avoided it and make him felt that he is taking unnecessary stress.
He again completely avoided his another good conditioned knee and did surgery twice without thinking that his body is too weak to bear such effects.
He completely avoided his another good conditioned leg which perineal nerve is damaged due to his negligence.
After all the tough time when we reach back to our home, there is some formation happened in operated knee, which dr. Rajan took out with a niddle, then he said there's nothing to be tensed of, he will completley be fine. But soon after 3-4 days again the operated knee got swelled and fluid formation happened in cavity, when my dad went again to see dr. Rajan, he again avoided it and said now no need to do anything it will get better. All you have to keep your knee straight. My question to this is when after tkr surgeon generally ask to keep moving your leg and walk why doctor asked him to keep the knee straight and for how long?
I want to ask you as a patient and pain bearer, who is going to suffer now?
As a patient we come with whole lot of trust on you and your doctors. But due to such negligence my father not only has got infection in operated knee but also has lost sense in his foot, which never happened to be operated. So in crux if i say he is in lose-and-lose condition where his one leg which got operated twice has now got infected and other leg has got permanent foot drop problem because of complete damage of perineal nerve.
I want answers to my questions and a clean judgement. As i believe that being a big organisation in the field of health care apollo is patient oriented firm, and alwys think for its patients first.
Waiting for your response as soon as possible.
Here i am sending all necessary details of patient, so that you can easily access all the information regarding his case.
Name of patient: dr. Suresh chand vyas
Patient id no: mpi1ip29716
Uhid: mpi1.[protected]
Name of hospital: rajshree apollo, sector d, scheme no. 74, indore, mp-452010

Thanks and regards
Venus vyas sharma