[Resolved] Apollo Hospital — My complaint is about the patient lab test report of Apollo Clinic Kolkata
I am M.K Jha From kolkata. My family is a regular visitor of your clinic/hospital. I have been visited Appolo clinic south city t, Kolkata on 21/01/2017 for taking the lab test report of my father G. K . Jha. Actually the issue date of all the test report is 20/01/2017. But as per your clinic reputation, I am going to take all the report is on 21/01/2017 5:45 PM. The attendees ask me to wait for some time for the report. I have waited for 30 minutes and ask her about the status. She again ask me to wait for some time. With these proceses, I have waited for almost 2 hours in your clinic. But after 2 hours also she doesn't able to give me the report or at least the time line. I am asking multiple time for the timeline, But she behaves like a boss and very rude with me. After that I met with your main receptionist at 1 St floor and director at 4 the floor too. But no body is helping me about this. Finally, I did not got my report today after waiting ideally for 2 and half hours. When I asked the receptionist for the complaing process and the higher authority, she tell me that she is the only boss, no body can do anything.
Actually my father is very ill and want those reports asap for doctor visit. But because of your clinic policy, process and careless employees, I have suffered so much. I think your clinic employees should have some common sense and responsibilities.
Please suggest me how should I launch strong complaints about your ruthless employee and overcome from this problem.
M K Jha
Complaint marked as Resolved May 9, 2017
[Jan 22, 2017] Apollo Hospital customer support has been notified about the posted complaint.
Verified SupportApollo Hospital Customer Care's response Jan 23, 2017
Dear Sir, We regret for the inconvenience caused.
Request you to please share your UHID number along with your contact details so that we can look into it on priority. Thanks.