[Resolved]  Apollo Hospital — Negligence of hospital authority

Address:47/C PALM AVENUE, SHAMIM MANZIL, BALLYGUNGE

I beg to state that my patients md Shamim bed no. 342 3rd floor have been submitted on 12.6.2022 appollo multi-speciality hospital kankurgachi and today my patient is about to operate for icd transplantation but the company which we have paid is not available in Kolkata as they said but yesterday they admitted our patient without any prior arrangement of icd. They took my patient in operation theatre at 12 pm and he was about to operated they saw the icd machine which the bought is a different one . After 2 pm they told us about this matter. Dr. Told us the icd machine which we paid is nt available in market so have to replace with other icd company. And it will take another 4 hours to reach at hospital. We cannot do anything about it as because we hv to listen to Dr and hospital coz we are lame and helpless in this matter and whatever Dr. Will tell we ll abide by that coz we cannot take risk the life of our patient . But the point is how can a hospital of that stature doind blunder like this. It is absolutely horrible and absurd. Authority has given us 650000 package that too in a advance we have to pay and you people are doing this . What if my patient was in the middle of an operation and then Dr. seen that the icd machine is a different one and that time will he able survived? It is absurd negligence of a Dr. and hospital authority.
Please look into the matter as soon as ossible
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Jun 22, 2022
Complaint marked as Resolved 
Dr. Told me withdraw the complaint and take action against the company who provided icd machine .
Apollo Hospital customer support has been notified about the posted complaint.
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