Apollo Hospital — No response after sending medical reports

Hi, I have consulted apollo doctor Dr.Sharmila K through 24*7 video consultancy for my 2yr daughter with high fevers. Third day we have taken afew tests based on her suggestions as per prescription. Uploaded reports under 24*7 Apollo reports section and doctors what's app number (she suggested to send message reports, she shared a mobile number)Kid is down completely with fever and other symptoms...no response more than 14hrs after upload documents, called her, messaged her no response..I called multiple times to apollo customer care they said they informed to the respective hospital. Pls help and take action against such kind of people plz..