Apollo Hospital — Purchase of an Insulin Pen of ALLSTAR Make of Sanofi India Ltd.

On 24.03.2021, I bought some medicines & One Insulin Delivery Device from the Apollo Pharmacy located at Kadamtali, Krishnanagar, Agartala, PIN-799001. Total amount of bill representing the cost of Pen & medicines was Rs. 1320/- which I paid by Debit Card.
Later on, the Pen has gone defective. As per Warranty Card, I approached the Depot on 01.05.2021 for replacement of the defective pen which they have refused because of insistence on Cash Memo. I told them that the Cash Memo has been misplaced and had requested them to verify the authenticity of the transaction from the system or by reference to the Office Copy of the Bills. But they have turned a deaf ears to my request.

In the situation, I request your intervention in the Matter. Regards. Yours faithfully,
Tara Mohan Deb Barma,
Rtd. C. M (SBI), Mob. No. [protected].
Mail id: tara.[protected]
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Apollo Hospital customer support has been notified about the posted complaint.
May 05, 2021
Updated by Tara Mohan Deb Barma
will be posted once resolved
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