Apollo Hospital — regarding right to information

This is to inform you that i am the attendee of mohd. Abdul haque, uhid : 6004, admitted on 23rd may, 2019, bed no : 3401, 3rd floor, apollo main building, greams road, chennai

I would like to know what the rights we have?

As when i discussed with sister in-charge of your hospital, who is looking after my parent that may i see the file sheet as what are the suggestions, instructions, etc has been adviced by the doctors and what else to be done, she directly said that we have no rights to see the file and what's is written over there, they will look after it?

When said her that why we are not having any rights to see what are the treatment, suggestions, advice, etc provided by the doctors for our patient at file sheet, since
We have admitted him at your hospital and we should know what's going on.
Suddenly she started shouting on me and started saying to other sister that i took the file from counter and taking photographs of documents.

Is this the way, your staff handle the patient and their attendee, if asked or quarries regarding anything.

It doesn't mean that the hospital management have all rights and only making payments are our responsibility.

We came here with some hope believing that we will get best medical services. We were too satisfied the whole day, the way doctors treated us and all others, but suddenly we were so disappointed with one sister and she is also blaming me with false statements when i just asked her some questions.

Please look into the matter