[Resolved]  Apollo Hospital — Report not matching with Dr prescription.

Address:500049
Website:www.apolloclinic.com, contact person Mr. Sanjeev, mob. 9652963679

This is about negligence of Apollo Medical Center - Kondapur, Hyderabad in providing reports.
Daughter Nishita is suffering from one kind of limp nodes around her neck for which we have tested for all kind of possible reasons including biopsy and all are negative. Finally Dr.NV Ramana Rao from Continental Hospital has suggested to get the report related muscles for which mentioned set of tests like - cpk, ana profile, ra factor, anti ccp, p anca, c anca.
Already ana test was carried out in same apollow lab, hence specifically told this must be ana profile which is different from ANA.
Instead of ana profile, they tested for anc profile and charged for same which is not asked at all.
Again when contacted Dr Ramana Rao, told to get the ana profie, not anc, which is related to pregnancy. Immediately rushed to Apollo same lab and asked for ana profile, for which they agreed to do and taken blood again.
After collecting blood, there was no response for the reeport for more than one week and then for my repeated calls provided me same ana report again.
I have attached Dr NV Ramana Rao prescription, apollo reports for your reference.
1. Dr NV Ramana Rao Prescription dated 28.12.16
2. Apollo bill dated 16.11.16
3. Apollo bills dated 06.01.17
4. ANA report dated 17.11.16
5. ana report dated 30.01.17
for these reports I have actually approached on 06.01.17, but I could get on 30.01.17 which is again repeated.
This is not only made delay, but total mental tension apart form spending so much of amount.
I need reply for this if this works out to be real.
regards
M D BHAT
[protected]@gmail.com
[protected]
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Mar 9, 2017
Complaint marked as Resolved 
Apollo Hospital customer support has been notified about the posted complaint.
Feb 04, 2017
Updated by mdbhat
Dr NV Raman Rao again suggested to get ANA profile. I need this immediately.
Verified Support
Feb 06, 2017
Apollo Hospital Customer Care's response
Dear Sir, We regret for the inconvenience caused. We will look into the matter immediately. Thanks.
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