Apollo Hospital — rude hospitality by the staff

Address:

Imphal, Imphal East, Manipur, 795001

To whom it may concern:
My nephew admitted at your hospital (Apollo, guwahati) has fractured knee and unable to walk.. When he wanted to urinate, a ward boy came with the worst possible attitude and threw the urinal pot on the floor uncover after he is done. When asked about the situation to the concerned nurse she gave a silly/funny response as, "he was in a hurry". Pls look at how the pot was thrown by your ill-mannared staff. Your hospital has so many signboards regarding hygienic concerns but we are disappointed by your staffs.
Ps. I have no issue with the respected dortors and/or other staffs.
Your prompt response has be highly appreciated.

Aggrieved customer/patient's parent
Telem john
Guardian of kalwin senjam
Room no. 301a
Dt. 9th july 2019