Apollo Munich Health Insurance — denial of claim and cancel of policy

Address:700033

I had an insurance cover of rs.10 lax with no claim bonus so nice 2013. I submitted my claim on 9th july 2018 for claim of rs.80, 276 for admission to fortis for accelerated hypertension. I had an asd operation more than 20 years back and during policy we just missed to state that point as it was a correction of congenital defect. My echo and ecg reports showed no major anomalies.in spite of knowing the asd fact as your company refused cashless service on 5th may 2018, the policy was renewed again in june 27th, 2018 for 2 years till 26th june 2020. After accepting my premium of rs.43, 204 it asked again for 2d echo report for settlement of claim which had no issues related to heart and i did 2d echo and submitted the report after consulting an md doctor which showed no anomalies. It is surprising that a letter was sent to me stating denial of claim and on top of that cancelled my policy of rs.10 lacks on a flimsy ground and at the same time denied refund of the amount paid for the 2 years i. E.2018june-26th june 2020.
It is pertinent to state that i am 54 years old and cancelling my policy of more than 5 years is causing immense tension and i have hypertension and this might take a toll on my health as it is difficult to get a new health policy which i continued for more than 5 years.
Was this information helpful?
No (0)
Yes (0)
Apollo Munich Health Insurance customer support has been notified about the posted complaint.
Dec 17, 2018
Updated by Sutapa Ghosh Sengupta
I am sending the complaint to irda for redressal if no action is taken against my complain.
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Apollo Munich Health Insurance
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    41%
    Complaints
    204
    Pending
    0
    Resolved
    83
    Apollo Munich Health Insurance Phone
    +91 124 458 4333
    Apollo Munich Health Insurance Address
    Apollo Hospitals Complex,Jubilee Hills, Hyderabad, Andhra Pradesh, India - 500033
    View all Apollo Munich Health Insurance contact information