[Resolved] Apollo Munich Health Insurance

[Resolved] Apollo Munich Health Insurance — policy renewal

V vtsasia Apr 7, 2020 This thread was updated on Apr 7, 2020 Mar 31, 2020 Powai, Maharashtra

Dear sir, I (Mrs. Rohini valluru) and my daughter (Miss. V v srimukhi) having apollo munich policy with following numbers respectively 1. Pe01444930 2. Pe01415072 Every year we are getting problem with renewal process, we have approached your team 1. Mr. Lohi[protected] 2. Mr. Sanjay das[protected] 3. Mr guru[protected] And called the above guys several times (Last 10-15 days) to resolve the issue. We are maintaining sufficient funds in our bank account which was linked to policy and auto renewal option is also enabled from bank side. How ever your employees are not at all responding and resolving my problem, and we are approaching consumer form and irde to take action against the team. I request you to kindly look into the matter and take appropriate action to get active state for my policies also request you to take an severe action against the above said employee so that other customers may not face the same problem. Was this information helpful? No (0) Yes (0)
May 8, 2020 Complaint marked as Resolved Mar 31, 2020 Complaint Status Apollo Munich Health Insurance customer support has been notified about the posted complaint. Verified Support Apr 03, 2020 Apollo Munich Health Insurance Customer Care's response Hi, our team is currently reviewing your query. You will receive an update shortly. Apr 03, 2020 Updated by vtsasia Hi, Just received a message from VK-HDFCHI that one policy can not be renewed (out of two) due to grace period expiry, as i have approached to your renewal team well in advance before the expiry that have not took proper action so the fault is from apollo team and we are suffering. So let me know your final statement so that i can escalate the same to IDRE with concern proofs. Verified Support Apr 07, 2020 Apollo Munich Health Insurance Customer Care's response Hi, Our concerned team has shared their response on your registered e-mail id. Please do let us know if there's something else we can help you with.
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vtsasia

Apr 1, 2020

Powai, Maharashtra

Can you please attend my problem

vtsasia

Apr 6, 2020

Powai, Maharashtra

As we have approached your team well before the lapsed date, your have not taken any action. Also I have maintained sufficient balance in our account for renewal.
so I would like to file a complaint against your team to IRDE. I have all the call recordings that was spoke to apollo team against my case but it was totally neglected from your side. I will provide sufficient details to IRDE against my policy number.
This is for your information and I totally lost the hope and not at all interested to discuss with you guys.
I am expecting the same can be resolved through IRDE case.