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[Resolved]  Apollo Munich Health Insurance — policy renewal

Dear sir,
I (Mrs. Rohini valluru) and my daughter (Miss. V v srimukhi) having apollo munich policy with following numbers respectively
1. Pe01444930
2. Pe01415072
Every year we are getting problem with renewal process, we have approached your team
1. Mr. Lohi[protected]
2. Mr. Sanjay das[protected]
3. Mr guru[protected]
And called the above guys several times (Last 10-15 days) to resolve the issue. We are maintaining sufficient funds in our bank account which was linked to policy and auto renewal option is also enabled from bank side.
How ever your employees are not at all responding and resolving my problem, and we are approaching consumer form and irde to take action against the team.
I request you to kindly look into the matter and take appropriate action to get active state for my policies also request you to take an severe action against the above said employee so that other customers may not face the same problem.
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May 8, 2020
Complaint marked as Resolved 
Mar 31, 2020

Complaint Status

Apollo Munich Health Insurance customer support has been notified about the posted complaint.
Verified Support
Apr 03, 2020
Apollo Munich Health Insurance Customer Care's response
Hi, our team is currently reviewing your query. You will receive an update shortly.
Apr 03, 2020
Updated by vtsasia
Hi,
Just received a message from VK-HDFCHI that one policy can not be renewed (out of two) due to grace period expiry, as i have approached to your renewal team well in advance before the expiry that have not took proper action so the fault is from apollo team and we are suffering. So let me know your final statement so that i can escalate the same to IDRE with concern proofs.
Verified Support
Apr 07, 2020
Apollo Munich Health Insurance Customer Care's response
Hi, Our concerned team has shared their response on your registered e-mail id. Please do let us know if there's something else we can help you with.
Complaint comments  2 CommentsShareTweet

Comments

Can you please attend my problem
As we have approached your team well before the lapsed date, your have not taken any action. Also I have maintained sufficient balance in our account for renewal.
so I would like to file a complaint against your team to IRDE. I have all the call recordings that was spoke to apollo team against my case but it was totally neglected from your side. I will provide sufficient details to IRDE against my policy number.
This is for your information and I totally lost the hope and not at all interested to discuss with you guys.
I am expecting the same can be resolved through IRDE case.

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    +91 124 458 4333
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    Apollo Hospitals Complex,Jubilee Hills, Hyderabad, Andhra Pradesh, India - 500033
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