[Resolved]  Apollo Munich Health Insurance — reimbursement money not received for the pre hospitalized expenses

Address:Tilak nagar, New Delhi, Delhi, 110018

Team apollo munich,

My policy number is : aa[protected] claim id : 1075416/1

I have been your customer for more than 3 yrs. I never took any claim or never had a complaint with you or never even called customer service in these years. But from last more than 1 month i am continuously calling you, emailing you, sending complaints through health jinn app etc... But not getting any response except the auto generated emails. I filed a claim for pre - hospitalisation expenses on 19/7/2019 for around re.5300 for my son. He was admitted in hospital with thyphoid fever. I uploaded all the original documents on health jinn app (As requested) and later on sent 2 couriers with all the original documents & cancelled cheque also. I shared both the tracking numbers also and your team acknowledged that they have received the documents. Everytime i called your customer care they says that “we are registering your complaint and will revert back to you in 48 hrs” which never comes. No one bothered to call me or email me in last 1 month to reply what is going on. I am highly disappointed with your services as i never expected a big company like apollo munich doesn’t bother about its customers.

Not expecting, lost hope now.. Still waiting if anyone can help me in getting the reimbursement amount for the expenses.

Thanks
Sumit utreja
[protected]
Thanks & regards,
Sumit utreja
E : [protected]@gmail.com
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Nov 10, 2019
Complaint marked as Resolved 
Apollo Munich Health Insurance customer support has been notified about the posted complaint.
Verified Support
Oct 10, 2019
Apollo Munich Health Insurance Customer Care's response
Hi, our team is currently reviewing your query. You will receive an update shortly.
Verified Support
Oct 10, 2019
Apollo Munich Health Insurance Customer Care's response
Apologize, Our concerned team has shared their response on your registered e-mail id. Please do let us know if there's something else we can help you with.
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