[Resolved]  Apollo Munich Health Insurance — soft and hard copy of policy not deliver

Address:Gurgaon, Haryana
Website:www.apollomunichinsurance.com

Dear sir,
i am your existing customer of apollo munich health insurance.My policy number is aa[protected]. I renewed my policy on 22 may 2018 and convert into optima restore policy.No hard copy of policy kit was deliver my home address till now.In between i talked many times and requested to agent mr. Ashok kumar gupta and apollo munich health insurance office mr. Dinesh kumawat but both of them are very careless and not sincere related to work of customer and your service.Mr. Dinesh kumawat gave the wrong information and loaded on the computer that' why apollo munich health insurance issued the wrong policy and amount rs. 11239 on 23 may, 2018 .But i issued the cheque rs. 14326 on 22 may, 2018. Many times i talked and requested to mr. Agent ashok kumar gupta and mr. Dinesh kumawat but both of them gave no response. The soft copy of wrong policy issued for me by the personally efforts to customer care officer by me. After this i contacted and talked to mr. Agent ashok kumar gupta and mr. Dinesh kumawat but both of them give no response.During this period family member of this policy number was ill and admitted in hospital but i was not used this policy benefit at that time.I enclosed receipt of amount rs 14326 on dated 22 may, 2018 and wrong policy issued by you on dated 24 may, 2018.Please take the action immediately against mr. Agent ashok kumar gupta and mr. Dinesh kumawat. And issue a correct policy kit to me .Both of them are convey the wrong message, response and down to your company image in market and customer side.

Rashi gaur
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Jul 11, 2018
Complaint marked as Resolved 
[email protected] m-9664475016
Apollo Munich Health Insurance customer support has been notified about the posted complaint.
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    Apollo Hospitals Complex,Jubilee Hills, Hyderabad, Andhra Pradesh, India - 500033
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