[Resolved]  Apollo Pharmacy — duonase nasal spray i am complaint about i have paid two times in phone pay. i want to refund rs.279/- one item cost.

Address:500029

On 2nd december 2018 i bought nasal spray i. E. Duonase nasal spray for this product i paid rs.279/- via phone pay + apollo card rs.40/- deducted= 319/- (Actual cost rs.319/- i have already apollo card).
But seller asked you have pay again, but i am asking why i paid already, then seller replied i am not validating you have to pay again.
I said money deducted in my account, seller replied that money was refund will be 2 to 3 days.
Finally i paid rs.279/- again via phone pay.
After completing 2 to 3 days i went to apollo pharmacy asking money was not refunded. Seller replied just rising the your complaint to higher authority, they said money will be refunded 4 to 6 day again said.
To day is 11th december 2018, money not yet refunded.
Please consider my request i want refund my money rs.279/-
My email id: b. [protected]@ gmail.com
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Dec 14, 2018
Complaint marked as Resolved 
seller mailed to higher authority yesterday 12pm. Refunded amount Rs.279/- yesterday 5:30pm.
Apollo Pharmacy customer support has been notified about the posted complaint.
Verified Support
Dec 13, 2018
Apollo Pharmacy Customer Care's response
We have made a note of the details. Our official will get in touch with you.
Complaint comments 

Comments

I visited many apollo stores and there are advertisements near the stores that we can pay through phonepe but they are refusing money through phonepe and they are behaving in rude manner.as apollo is one of the best brands in pharmacy can't make mistakes in payments this might effect the reputation of the brand
Apollo Pharmacy Customer Care's response, Dec 13, 2018
Verified Support
Apologies for inconvenience caused to you. We have made a note of the details. will sort out the issue immediately.

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