[Resolved]  Apollo Pharmacy — medicine not shipped or cancelled in spite of emergency request daily

Hi,

Iam gokul from chennai. My order id is[protected] and order date : 28 mar, 2020.

I want to cancel my order. Please cancel the order immediately and refund the amount.

I have ordered on 28th march and till now it has not been shipped. Its for a emergency purpose i ordered the tablet. Its for a angioplasty done patient. Iam contacting your representatives for the past 3days in online chat and asked them to deliver quickly since its an emergency. They told me daily that it will be shipped soon. I trusted their words.

But yesterday night in online chat they are telling that it will take another 1 week to deliver the product. I know the condition what the country is dealing with. But if a customer says its emergency and its for heart problems your representative should have told me on 1st day itself the product will be delivered lately so that i could not have waited till now. I would have purchased in another online store or in local medical shops. But making me wait for 1 week and telling now it will take more time is not fair for an emergency case. This is not the service a customer expects from a reputed brand like apollo.

Anyway its my wrong decision to purchase from you. But i have asked to cancel the order yesterday night itself through chat and today through phone to your representatives but till now the order has not been cancelled also. Whats the problem?
Are you want me to wait for 1 week for cancellation also. This is the gift i got for purchasing from you.

Please cancel my order immediately and refund the amount. If there is no action for this email also then i will complain about this to the senior officials of apollo through online and email ids.