[Resolved]  Apollo Pharmacy — medicine order taken but not delivered

Address:700047

Please note i placed a order of medicine to your ramgarh depot kolkata 700047 on 11.11.2018.. Arjam8n 100mcg 2. Nucardua regard 20 mg the order was taken but they did not deliver the same and i could not give the medicine to my patient.. They also not receive my telephone call also.. I complained the same to the in charge mr gopal mob.[protected] and achinta no[protected]. At 9.30 pm when from other phone shri shankar mondal of ramgarh depot told that we can not deliver medicine. After that next day also they did not give any massage. But very peculiar that the customer care no furnished by the company in cash me memo [protected] and 60011111.. Is false.. How they are doing business violating clinical establishment act and they are not having any registered pharmacist as required by law..in apollo hospital as the depot are under them having any staff who could understand my complaint.. They are telling we are not aware about it miss beauty told me...
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Dec 30, 2018
Complaint marked as Resolved 
Apollo Pharmacy customer support has been notified about the posted complaint.
Verified Support
Nov 15, 2018
Apollo Pharmacy Customer Care's response
Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP1118-46 in your mail to enable us to address your concern on priority.
Nov 18, 2018
Updated by Bandana Pal
So far after giving my email id they have not sent any Msgs. .they do not bother customer complaints. .I doubt I they are running chain system where no body takes responsibility. .if wrong medicine given to whom we should catch ...we should report to PHARMACY COUNCIL OF INDIA. .THEY ARE VIOLATING ALL THEIR LAWS AND DOING BUSINESS AND WE ARE SUFFERING A LOT AND HARDSHIP. .WE SHOULD PROTEST TO STOP THAT CHAIN SYSTEM BUSINESS. .
Verified Support
Nov 19, 2018
Apollo Pharmacy Customer Care's response
Sorry for the inconvenience, Please share me your contact number in the mentioned email to connect with you on phone to discuss the issue.
Nov 19, 2018
Updated by Bandana Pal
Apollo Pharmacy without doing their primary enquiry wants to telephone me IS it the procedure for redressal of customer complaints?
Verified Support
Nov 29, 2018
Apollo Pharmacy Customer Care's response
We already enquired about your concern, If you share your mobile number, we put you in front our team and resolve the issue. so that the issue will resolved
Complaint comments 

Comments

As per doctor' recommendation (Pyridoxine Hydrochloride) 10 Mg but have given (Pyridoxine Hydrochloride) 40 Mg. i have eaten it last 60 days. Which is wrong. I think like you a known pharmacist have mistaken. Therefore I face a lot of problem. After eating it very painful for me.
Apollo Pharmacy Customer Care's response, Nov 19, 2018
Verified Support
Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [email protected] mentioning reference number AP1118-52 in your mail to enable us to address your concern on priority.

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    No.96, Rabiammal Ahamed Maidden Building, 2nd Floor, Greams Road, Thousand Lights, Chennai, Tamil Nadu, India - 600006
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