[Resolved] Apollo Pharmacy — payment gateway dispute

Annu Bageshwar

from Delhi, Delhi

Address:

New Delhi, Delhi, 110092

I just placed my order of rs 2176.70 on your app with my debit card payment, the payment was successfully done from my account to your app, but i did not receive any order number or notification. I am sending you a screenshot of my bank transaction details for your reference. Please help me on this. This is the first time i have used your app and faced stress due to this corona virus condition.
Regards

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Mar 29, 2020

Complaint marked as Resolved

When I pressed the button with my debit card payment to give you the money, the money went out from my bank and your page turned white. Screenshots already attached

Apollo Pharmacy customer support has been notified about the posted complaint.

Mar 29, 2020

Updated by Annu Bageshwar Not resolved.

Mar 29, 2020

Updated by Annu Bageshwar Not resolved . Waiting for my Refund

Verified Support

Mar 30, 2020

Apollo Pharmacy Customer Care's response Apologies for inconvenience caused to you. We have made a note of the details. Our official will get in touch with you.

Apr 21, 2020

Updated by Annu Bageshwar No body contact me till date. Waiting for my refund

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Comments

Annu Bageshwar

from Delhi, Delhi

When I pressed the button with my debit card payment to give you the money, the money went out from my bank and your page turned white.
Screenshots already attached for your reference.
Waiting for my Refund.

Apollo Pharmacy Customer Care's response, Mar 30, 2020

Verified Support

Apologies for inconvenience caused to you. We have made a note of the details. Our official will get in touch with you.