[Resolved] Apollo Pharmacy — purchased items through phone pay transaction

G CHALAPATHI

from Hyderabad, Telangana

Address:

Kurnool, Andhra Pradesh, 518002

Dear sir
Yesterday I purchased items at your Apollo pharmacy Abbas NAGAR branch Kurnool through phonepe. My wallet balance of 50/- debited and rest amount 157.40/- debited from my credit card. I get transaction successful message. But shopkeeper refused that he had not received money. While completing transaction after entering otp the shopkeeper resend the payment link without informing me for which he couldn't received the payment for successful transaction also. I take up the matter with phonepe lodged a complaint they replied that there was no issue with the transaction ( screen shot enclosed)and it was clear. I have not received the product from shopkeeper and amount was already debited. Pls do the needful at the earliest.

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Feb 20, 2018

Complaint marked as Resolved

Apollo Pharmacy customer support has been notified about the posted complaint.

Jan 18, 2018

Updated by G CHALAPATHI Dear sir
Yesterday I purchased items at your Apollo pharmacy Abbas NAGAR branch Kurnool through phonepe. My wallet balance of 50/- debited and rest amount 157.40/- debited from my credit card. I get transaction successful message. But shopkeeper refused that he had not received money. While completing transaction after entering otp the shopkeeper resend the payment link without informing me for which he couldn't received the payment for successful transaction also. I take up the matter with phonepe lodged a complaint they replied that there was no issue with the transaction ( screen shot enclosed)and it was clear. I have not received the product from shopkeeper and amount was already debited. Pls do the needful at the earliest. Did I Expect any reply??

Verified Support

Jan 20, 2018

Apollo Pharmacy Customer Care's response Dear Customer, Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, request you to please share us your contact details to enable us to address your concern on priority.

Jan 20, 2018

Updated by G CHALAPATHI NAME G V RAGHAVENDRA
CELL [protected]
EMAIL [protected]@GMAIL.COM

Jan 26, 2018

Updated by G CHALAPATHI Still no reply from you?