I ordered for 5 strips of Jardiance met 12.5/500 mg tablets along with Prolomet XL 50 mg tablets on 30th August 2022. This is what my wife has a prescription for.
The order was promptly delivered.
However, just as my wife, whose prescription the tablets were, took one pill, she realized something was wrong. She then noticed that they had sent Jardiance met 12.5/1000 mg!
I reached out to customer support immediately and they arranged for an exchange. The person who came to collect the wrongly delivered pills refused to take back 4 unopened strips saying that it was not possible to exchange.
I tried reaching support again and eventually, they said that since we used 1 tablet, they will not take back the 40 remaining tablets!
Today, we noticed that they have sent two Prolomet XL 25 mg tablets instead of Prolomet XL 50 mg tablets!
The prescription is clear and I purchased the exact same pills from them earlier too! But no exchange or refund was accepted by Apollo Pharmacy Online App.
I was forced to purchase new tablets because they are not your regular aspirin. They are life-saving drugs that have to be taken for life.
The attitude of these super pharmacy companies is totally appalling.
Bill no: 15960DS0002262. Ref No: FL[protected]DS0002262. Was this information helpful? | 
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