[Resolved] Apollo Pharmacy — rs. 2316.10 paid twice on 14.04.2019
204/1B Linton Street Kol=7, Kolkata, West Bengal, India
BBabu Suthradhar on Apr 15, 2019
I bought some products for rs. 2316.10 from apollo pharmacy, park circus 204/1b linton street kol= 7 on 14.04.19 at 8.05. P. M. I made the payment by debit card. After swiping the card in the pos machine and entering the password, when i called the counter salesman to proceed further, he carelessly tried to take the pos machine in his hand. As a result he slipped the pos machine and fell the pos machine on the ground and damaged it. By this time i got the sms from my bank that rs 2316.10 was debited from my account. That counter salesman tried to reconnect the pos machine but due to technical problem it did not start to function properly. He told me that since the bill was not printed in the printer, the payment was not made and that i had to make the payment again. Due to some urgency, i had to again make the payment using my same debit card in another pos machine of the shop. As a result i made the payment twice.
Kindly look into the matter and refund me rs 2316.10 to my account from where it was paid.
Complaint marked as Resolved 2019-05-17 18:15:01
[Apr 15, 2019] Apollo Pharmacy customer support has been notified about the posted complaint.
Verified SupportApollo Pharmacy Customer Care's response Apr 15, 2019
Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP0419-33 in your mail to enable us to address your concern on priority.
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