[Resolved]  Apollo Pharmacy — Store no 14522 - unprofessional pharmacy staff and management with deplorable behavior

Address:Chennai, Tamil Nadu, 600041
Website:apollopharmacy.in

Bought 1 month's medicine from this Apollo pharmacy store no. 14522 at Thiruvanmiyur, Chennai as per doctor's prescription post surgery. After 10 days due to severe gastritis out of the pain medicines given had to stop as per doctor's advice. Now, when I approached for return of the unused medicines wherein the entire medicine strip is intact, the guy first did some return calculation that is wrong giving a due slip and kept the original bills in his pocket which I am supposed to get reimbursed through insurance company. He is supposed to give me a revised bill with the due slip which also he did some 420 stuff and showed the due amount Rs. 30 less. When asked for revised bill, the guy at the store behaves absolutely senselessly and returns the original bills and the medicines telling he can't take refund. What sort of business you guys are doing through your stores??? There is no integrity, no sensibility, no professionalism with you guys. I need the unused medicines to be refunded and revised bill given with a due slip of Rs. 740 as per actual return value through which I can buy medicines in future to adjust the due amount applicable to me from Apollo Pharmacy.

Sankha Ganguly
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May 27, 2017
Complaint marked as Resolved 
Apollo Pharmacy customer support has been notified about the posted complaint.
Verified Support
Apr 26, 2017
Apollo Pharmacy Customer Care's response
We regret the inconvenience caused. We have noted your concern. Kindly share your details for us to get in touch.
Complaint comments 

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I was in emergency need of the medicine..the person concerned said he is sleeping will not provide the medicine..if I want to complaint I am free to do..was this I expect when I am In emergency..when it's clearly mentioned24 hours so according to you what is 24hours
Apollo pharmacy, Lake town

Apollo Pharmacy Customer Care's response, Apr 26, 2017
Verified Support
We regret the inconvenience caused. We have noted your concern. Kindly share your details for us to get in touch.
Dear Sankha Ganguly, Request you to please share your contact details so that we can look into the matter on priority. Thanks.

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