[Resolved] Apollo Pharmacy — Sugar testing strips for glucometer | |||||
I have purchased a Apollo Glucometer at a Camp at Apollo Pharmacy at Bangalore two years back. Since then I am finding it almost impossible to get the testing strips. Now I am in Mumbai and approached your Chembur East outlet many times to get the strips but of no use. Sir, If you are not in a position to ensure uninterrupted supply of consumables, then why you go in for selling the product? It really tarnishes the good name of Apollo and makes me to think twice now before going in for any of your products including Apollo Munich and Apollo Hospitals. In the Indian Complaint forum website also I find that the rating is only 16% indicating that you never care for customers. I would like to remind that about one month back also I did give you a complaint, wherein I was telephonically told that you would replace the glucometer itself by Accucheck if you can not provide the strips. Still nothing has happened. Can I get the cell nos and e mail addresses of the next levels of consumer redressal mechanism? Was this information helpful? | |||||
May 29, 2017 Complaint marked as Resolved Apollo Pharmacy customer support has been notified about the posted complaint. Verified Support Apr 28, 2017 Apollo Pharmacy Customer Care's response We regret the inconvenience caused. We have noted your concern.We have import issue for glucostrips, we are ready to replace our AP glucometer with other brand glucometer (or any medicine) and collect payment for the balance value of transaction. One of official will get back to you and resolve the issue very soon.
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No.96, Rabiammal Ahamed Maidden Building, 2nd Floor, Greams Road, Thousand Lights, Chennai, Tamil Nadu, India - 600006
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