[Resolved] Apollo Pharmacy — supply of wrong medicine

[email protected]

from Mumbai, Maharashtra

Address:

Birati Kolkata, 700051

Hallo
Myself debasish roy, residing at birati kolkata from last few days i have been suffering from from fever cough cold sore throat so i visit my family physician on 29 th june 2019 and doctor prescribed me some medicine such as
1) tab ceftas cv 200
2) syp alaspan ag
3) tab p650

I purchased my medicine from apollo birati shop and take it as directed by the physician but till 1st of july i am not recovering i checked my medicine and found that the apollo store provide me wrong medicine. They give me ceftas cl 200 instead of ceftas cv 200 which is completely different medicine for my problem. I my health is more deteriorating for that medicine. I called many times to the help line but no one responded i want result and solution of it please help me this is highly irresponsible work.

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Aug 6, 2019

Complaint marked as Resolved

Apollo Pharmacy customer support has been notified about the posted complaint.

Verified Support

Jul 05, 2019

Apollo Pharmacy Customer Care's response Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP0719-15 in your mail to enable us to address your concern on priority.

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Comments

Rayment raj

from Kollam, Kerala

In karungal apollo pharmacy, , the behavior of the staff is very poor and handling of customer very bad.. The staff is talking very rudly.. Male staff..please kindly take action regaurding this information.. Thank you.

Apollo Pharmacy Customer Care's response, Jul 15, 2019

Verified Support

We’re extremely sorry that you had a bad experience with us. We will use the feedback to make us better and to ensure this doesn’t happen again.