[Resolved] Apollo Pharmacy — wrong product delivered and not exchanging with right product and billing issue

Shahulsfdc

from Ernakulam, Kerala

Address:

Kanchipuram, Tamil Nadu, 602302

Hi all, i've bought similac 3 product for my 1 yrsr old kid 2 quantity. They gave similac 2 (6 months kid) and 3 (1 year kid). I've noticed after reaching home. When i asked them for exchange, they have responded saying its not their policy to return or exchange and their behavior is very rude. Apollo pharmacy, karanaipuduchery road, urapakkam. I'm buying here regularly and most of the times they are giving wrong product to the customer, and they are expecting its customer's responsibility to verify. Representatives in the pharmacy is not qualified to sell medicine. There is a high chance of sending the wrong product. Most of the times they ll not add credit points to my account.

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Feb 5, 2019

Complaint marked as Resolved

Apollo Pharmacy customer support has been notified about the posted complaint.

Verified Support

Dec 29, 2018

Apollo Pharmacy Customer Care's response Apologies for inconvenience caused to you. We would love to get in touch with you and address the issue, please mail us your contact details at [protected]@apollopharmacy.in mentioning reference number AP1218-84 in your mail to enable us to address your concern on priority.