Apollo Tyres — Bulge on side wall of Tyre near air filling point

Address:

Satara, Satara, Maharashtra

It has been a pathetic experience with my Apollo tyre and hyundai. I purchased my grand i10 nios in the month of october 2020. Today completing one year for my car and with much disappointment seeing the bad service from hyundai and apollo.

I cannot express my dissatisfaction which I am putting across in this fashion.

I had taken Hyundai grand I10 nios from kanase Hyundai showroom located in satara, Maharashtra. Within 1 year, one tyre got bulge on side wall. This really depressed me because I never thought that I will ever have such experience with Apollo tyres in just one year.

I approached kanase Hyundai, satara, Maharashtra Service Center to get my tyre replaced. Within a week, I get to know that my warranty has been rejected merely because they replied as - Damage of this kind is typically caused by sudden impact on locallized impact on sidewall, usually accompanied by crescent
shaped crease or impression formed on sideall area or outside . Impact of this kind caused due to running on kerbs, road hazards, improper air pressure,
misapplication or wrong tyre /rim combination. Failure may occur at time or in some cases at any time after impact has occured (mentioned as probable reason, they are also not sure and declined the replacement... ) . I am really surprised with such a probable answer from a company like Apollo and not even thinking about their quality and safety of customer (Tyres are made to run on road especially Indian road). If this is the reason then how come rest of my 4 tyres are in good shape and they will not cause any problem further.

APOLLO and Hyundai don't just think of your benefit, sometimes think about customer safety as well.

Awaiting for any response from Apollo tyres and Hyundai as eager as possible since this is quite urgent and when you offer warranty for any tyre, this shouldn’t be something you should be doing at your end. It is definitely misleading your customers and a worst service.

Please don't mislead your customers.