Apollo Tyres — cracks on tyres - amazer 4g life

Address:

Vadodara, Gujarat, 390022

I bought 4 apollo amazer 4g life tyres on jan. 2016 for my etios car. 1 month back i found crakes on 4 tyres. After that i contact your service person mr. Chitranjan (Employee code - 215123) and registered the complain. First, he told me please go to our authorized business partner m/s. Vijap, there person check all tyres take some photos and upload your on line system after that mr. Chitranjan called me and said that your tyres are ok. And some arguments was there between me and him. Finally he ready to personally check these tyres. He checked and said that minor stone trapping issues and no manufacturing defect. I am not in mood to arguments because apollo service person understand that customer is fool. I am not satisfy with his report and answer. According to apollo tyre warranty, it gives 5 year warranty against manufacturing warranty. Then why apollo marketing for 5 years with 100000 km warrenty?

I registered my complaint with apollo tyres and their service person visited for tyre check. But it was just a customary visit / formality as he told me this thing is not covered under manufacturing defect.

It's clearly a manufacturing defect as tyres is in very good condition and not much driven (Approx between 35, 000 to 40, 000) and its life is almost 100000 km - according to apollo marketing/policy. I have attached the report given by same person where he has mentioned the problem reasons and none of them is valid in my case:

Report and photos attached/uploaded for your ref.

This can be seen from tyres pictures uploaded in report that the clearly show crackes on tyres. Clearly a manufacturing defect. Risking the life of whole family of customer and at the end, they are not ready to listen and making customers fool.

Awaiting the same with your action against this.